Q:How can I reserve my party date?

A:Feel free to contact a Bouncing Palace Representative to check availability or view our calendar at
www.bouncingpalace.com

Q:Where can the inflatables be set up?

A:All inflatable units can be set up on any leveled area whether its grass, cement or asphalt. The area should be clear
of all obstacles including sticks, stones, sharp objects, sprinklers, etc.. We will provide a tarp under each unit for
added protection. Each unit is also staked down or sand bagged down to prevent movement. Our staff will pick up
unit at the close of your event.

Q:How much room do I need?

A:Each unit has variable heights, Please speak to a representative to verify your outdoor/indoor space. Outdoor space
must be clear of overhead power lines or trees to avoid interferences with the unit. Please avoid set-up near or
around pools or water features. Please call to verify your space is suitable for your scheduled event.

Q:Can I pick the unit up?

A:Sorry, for the safety of the participants and to ensure a quality functional unit our staff is required to deliver and set
up each unit. We strongly suggest contacting a representative if you experience any issues during your rental.
Please refrain from moving or lifting unit to prevent serious injury.

Q:What kind of power do you need?

A:Most units require an 110V outlet, preferable separate from other items requiring electricity to prevent loss of
power. The outlet must be located within 100 feet of the unit. A fee based generator is available for rental if
needed.

Q:Is there a delivery charge?

A:Delivery is FREE for bounce units within a twenty mile radius of our home location. All units delivered beyond a
twenty mile radius are subject to a delivery fee.

Q:What are your service areas?

A:Bouncing Palace provides entertainment for all of West Michigan.

Q:What is your weather and or cancellation policy?

A:In case of rain, storms, or high winds we are required to cancel all events. At that time, we offer a reschedule date if
weather permits or possible refund. If we show up to your event and we have to cancel because of weather or
cannot set up due to the set-up location there will be a cancellation fee. If weather conditions change after delivery
and set-up, there are NO REFUNDS.

Q:How do I reserve equipment?

A:Simply call one of our representatives and we will gladly schedule your event. A $50 deposit is required which
holds your date.

Q:How far in advance should I reserve the equipment?

A:We are always taking reservations for equipment. The sooner you call the better. Most equipment during the
summer season gets booked about 4 weeks in advance, if not more.

Q:When is the payment due?

A:Payment is due in full upon delivery. Checks must be submitted at least 3 business days in advance of the event. A
charge of $50 will be assessed for returned checks. All Major credit cards are accepted and incur a 4% surcharge.

Q:What are my responsibilities?

A:You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is
in use. This person must know the safety and operating procedures and must enforce them at all times. You are
responsible for keeping the unit clean and safe from damages. Otherwise you will be charged for the repair and
replacement cost of the unit.

Q:Can you provide an attendant?

A:Yes! For an additional hourly fee we can provide you with an attendant.

Q:Is there a cleaning charge?

A:Our staff inspects and cleans each unit upon pick up. If excessive cleaning is needed, a cleaning charge of $50 to
$200 will be required. Fun food machines will need to be free of food and wiped down or a $35 cleaning fee is
assessed. NO FOOD or SILLY STRING ALLOWED in or around units.

SPECIAL INSTRUCTIONS: All attendees must wear socks at all times to prevent injury. Parents must
always accompany children to monitor and or supervise play.